Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS SITE.

last updated: May 2025

Nourishing the Whole Person is committed to take all reasonable steps to preserve the confidentiality and security of all Personal Information it collects in a manner consistent with applicable law.

The purpose of this Privacy Policy (this “Policy”) is to set out the manner in which Nourishing the Whole Person collects, uses, discloses and otherwise manages the Personal Information of clients and visitors to our website available at www.nourishingthewholeperson.com (the “Website” or “Site”).

"Personal Information" means information about an identifiable individual. An individual’s Personal Information includes his or her name and email address. However, it excludes business contact information when used to contact an individual in his/her business capacity, such as contact information disclosed on a business card.

Eligibility

The Site is intended for and directed to residents of Canada who have reached the age of majority in their jurisdiction of residence and can form legally binding contracts under applicable law.

What if I Do Not Agree with this Privacy Policy?

If you do not agree to our processing of your data in the manner outlined in this Privacy Policy, please do not submit any personal data to us and immediately cease use of the Website.

Sharing and Disclosure of Personal Information

We will not disclose, trade, rent, sell or otherwise transfer your Personal Information, without your consent, except as set out herein.

Collection and use of Personal Information

In the course of its commercial activities, Nourishing the Whole Person ordinarily collects, uses, discloses, and stores Personal Information to facilitate focussed marketing materials. Nourishing the Whole Person may use third party online services to help with online booking that are Personal Information Protection and Electronic Documents Act (“PIPEDA”) compliant, and may disclose information that identifies its clients to such service providers for this purpose. Third party service providers may be located outside of Canada.

Specifically, we may collect Personal Information when an individual:

Visits our Website;
Creates an account;
Request an appointment through our online booking service provider;
Contacts us with a comment, question or complaint.

Sending Information Over the Internet

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Data Collected for Client Accounts

You do not have to register or create an account to visit and browse certain features of the Website. However, in order to access our client services, you are required to create an account on our electronic charting system. We collect your first and last name, email address, phone number, physical address, DOB, and a password that you select in order to create your account, and for us to contact you about your upcoming appointment. Your personal and medical information that is collected during our sessions is stored in accordance to with PIPEDA.

A cookie is a small data file which is sent from a web server to a web browser when that browser visits the server’s site.

We obtain information about your general internet usage by using a cookie file which is stored in the hard drive of your computer. Cookies help us to improve our Site and to deliver a better and more personalized service.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Most browsers allow you to turn off cookies.

Credit Card Information

Nourishing the Whole Person does not collect or retain credit card information. The processing of all payments is outsourced to our third-party service provider, Jane Booking System. You should read and understand the privacy policy of any third-party service provider.

Customer Service

When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, email address, address and phone number, along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service, product and service offerings, and events and promotions.

Legal Requirements

We may also disclose Personal Information or other information collected by Nourishing the Whole Person where necessary for the establishment, exercise or defence of legal claims, to detect, suppress or prevent fraud, and to investigate or prevent actual or suspected loss or harm to persons or property.

Retention

Nourishing the Whole Person retains Personal Information only as long as reasonably necessary for the fulfillment of the purposes for which such data was collected or otherwise meet valid legal or business requirements. When data collected is no longer required by Nourishing the Whole Person it is permanently deleted.

Nourishing the Whole Person cannot, however, guarantee that loss, misuse or unauthorized use of your personal data will never occur (for example, someone could conceivably overcome our security measures). If you receive any electronic communication which purports to be from Nourishing the Whole Person that you have any questions or concerns about, please contact us at Kaitlyn.rd.franklin@gmail.com Spam, improper use, and pirating of domain names and email addresses is a growing problem, so we appreciate hearing about incidents in order that we may investigate them and provide you with the best service.

Individual Access and Correction

You have the right to access, update, and correct inaccuracies in your Personal Information and other information in our custody and control, subject to certain exceptions prescribed by law. All requests to access, update or correct Personal Information must be made in writing and directed to the Nourishing the Whole Person Manager: Kaitlyn.rd.franklin@gmail.com. We may require certain information for the purposes of verifying the identity of the individual seeking access to their Personal Information or other information.

Exclusive Jurisdiction

This Privacy Policy, and any matter applicable to your direct or indirect use of this Site, shall be governed by the laws of the Province of British Columbia and the Federal laws applicable in the Province of British Columbia. Any dispute shall be settled in the courts located in the Province of British Columbia, though the foregoing shall not limit the ability of Nourishing the Whole Person to seek injunctions and remedies in other jurisdictions which are required to stop continuing breaches of this Agreement.

Recourses Available

All complaints, questions or concerns about this Privacy Policy or the manner in which Nourishing the Whole Person treats your Personal Information or other information should be brought to the Nourishing the Whole Person Manager at Kaitlyn.rd.franklin@gmail.com and shall be handled in a timely manner.

Changes to the Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our information practices. The revised Privacy Policy will be posted on the Website. We strongly encourage you to refer to this Privacy Policy often for the latest information about our information practices.

Contact Information

Questions concerns or comments about the Site, Services, or Terms and Conditions can be sent to:

Kaitlyn.rd.franklin@gmail.com